If your order arrives freight damaged, please note the extent of the damage on the freight bill before signing the bill of lading and contact us immediately. Do not unpackage your order. We will handle the claim and replace any damaged materials as soon as possible. If there is extensive damage, the shipment should be refused and we will pay to have the goods returned to us.
We must be notified within five (5) days of any other claims or discrepancies. All returns must be accompanied by a copy of your receipt and authorized by Sheoga.